*Costumes Return Policy (Effective 9/21/20-11/01/20): Customers have 10 days from receipt (delivery) of their costume to return or exchange for a refund. Costumes must be postmarked (scanned by the shipping carrier) within 10 days of delivery to be eligible for a refund. Costumes received after 10 days will be eligible for store credit within the standard 60 day return window.
Orders are fulfilled and shipped within 24 hours of the time that the order was placed. *Only Monday-Friday. If an order is placed on Saturday after 1:00 PM PST, the order will ship on the following Monday (excludes holidays).
All domestic USA orders are shipped through USPS First Class, USPS Priority Mail, UPS 2nd Day Air, and UPS Next Day Air. UPS 2nd Day Air and UPS Next Day Air are unavailable for PO Box addresses.
- 2-3 Day Shipping (Not Guaranteed)
- 2-Day Shipping (Guaranteed)
- 1-Day Express (Guaranteed)
*Due to COVID-19, 2-3 Day Shipping is an estimation due to delays with shipping carriers. This service is not guaranteed*
International customers can select from USPS First Class International (10-20 business days) or USPS Priority Mail (8 - 15 business days). Duties and fees are the responsibility of the customer. Please be aware that you will be charged duties and fees by your local postal service when the package is delivered.
*Generate your own return shipping label using the portal at the bottom (U.S. Customers Only)! International customers need to pay for their own return shipping in order to submit a return. Please see our location at the bottom of the page. (We recommend reading our return policy first before scrolling all the way down)
Julbie.com offers all customers the ability to return or exchange their product if they are not satisfied with their purchase. Provided that the product meets certain criteria, customers can expect to receive a refund that includes the cost of the products. *Any original shipping fees are not refundable. The criteria are as follows:
- 60-Day Return Window: We allow up to 60 days from the date you originally received the item to return it in its original condition. The product must contain original packaging, labels, and tags still attached and intact. The return must be postmarked (shipped) on/before the 60 day window to be eligible for a return.
- FREE Returns: NO restocking fees ever!!
- FREE Return Shipping: Get the convenience of generating your own return label and get FREE return shipping options at checkout. *U.S. Customers Only.
- Original Condition: Products must be in their 'new' and original condition. All products must have tags still attached (if applicable) and no stains, body odor, deodorant, smoke, or other aspects of being worn. *Shoes must be unworn, in the original shoebox, and contain any original shoe storage bags to be eligible for a refund.
- Clearance Items: Products listed and purchased in the CLEARANCE tab of our website are not eligible for refund. Clearance items are final sale!
- One Return Per Order: Each order can only be returned once. You cannot have multiple returns at different times for one order. For example, customers can’t return one item and then a few days later return another item from that same order. If you do use two prepaid return labels per 1 order, you will be deducted the cost of the label upon your refund.
- FREE Exchanges: Need a different size? No problem! We offer free shipping and no fees! *Only one exchange per order.
- REFUSED MERCHANDISE DISCLAIMER: Products will be inspected upon receipt at Julbie. All products must arrive with all pieces included, in their original un-worn condition with tags attached, and must include the original packaging. If merchandise contains dust, bodily fluids, pet hair, odor, deodorant, body makeup, glitter, perfume, or other defects, your merchandise will be refused. REFUSED merchandise will not be refunded. Customers are responsible for paying return shipping ($4.95) to have the refused merchandise shipped back to their address.
INSTRUCTIONS TO SUBMIT A RETURN
When returning your item, please use the original packaging that the order arrived in (poly bag or box).
1) Using the portal below (USA Customers Only), insert your ORDER NUMBER and ZIP CODE
2) Select the items and reasons for the return
3) *Exchanges - You can process an exchange through the portal. You will be asked to provide the new size you wish to exchange your current item for.
3) Check that your information is correct
4) Follow the instructions and print the return label
If you choose to ship your return by your own shipping method, please see the Julbie Return Address below:
14455 N 79TH ST
Scottsdale, AZ 85260