*Generate your own return shipping label using the link at the bottom (U.S. Customers Only)! (We recommend reading our returns policy first before scrolling all the way down)
Julbie.com offers all customers the ability to return or exchange their product if they are not satisfied with their purchase. Provided that the product meets certain criteria, customers can expect to receive a refund that includes the cost of the products. *Any original shipping fees are not refundable. The criteria are as follows:
- 60-Day Return Window: We allow up to 60 days from the date you originally received the item to return it in its original condition. The product must contain original packaging, labels, and tags still attached and intact.
- FREE Returns: NO restocking fees ever!!
- FREE Return Shipping: Get the convenience of generating your own return label and get FREE return shipping options at checkout. *U.S. Customers Only.
- Original Condition: Products must be in their unopened and original condition. All products must have tags still attached and no stains, body odor, deodorant, smoke, or other aspects of being worn.
- Non-Returnable Items: Body stocking & fishnet lingerie, G-string Bikini’s (for sanitary and hygienic reasons), clearance items, beauty products, and panties.
- Clearance Items: Products listed and purchased in the CLEARANCE tab of our website are not eligible for refund. Clearance items are final sale!
- One Return Per Order: Each order can only be returned once. You cannot have multiple returns at different times for one order. For example, customers can’t return one item and then a few days later return another item from that same order.
- REFUSED MERCHANDISE DISCLAIMER: Products will be inspected upon receipt at Julbie. All products must arrive in their original un-worn condition with tags attached. If merchandise contains dust, pet hair, odor, deodorant, body makeup, glitter, perfume, or other defects, your merchandise will be refused. REFUSED merchandise will be shipped back to the customer using USPS and may be charged at the customers expense.
CHOOSE YOUR RETURN POLICY BY SHIPPING METHOD
At checkout, you are prompted to choose shipping methods that are services to get your products to your doorstep. Each shipping method has its own return policy option. Depending on the method you select, you could either have FREE Shipping on returns or be charged $4.00 for the cost of your return shipping label. The $4.00 covers the cost of your prepaid shipping label. If you select an option with $4.00, the shipping label will be processed and deducted from the total cost of your refund. The $4.00 is only deducted IF you return your order using our shipping label. Our current shipping methods are as follows:
FREE Standard Shipping: 5-7 business days & $4.00 Return Shipping Label IF customer uses Julbie prepaid shipping label
USPS (First Class): 3-4 business days, FREE Shipping on Returns
USPS (Flat Rate): 4 business days, $4.00 Return Shipping Label IF customer uses Julbie prepaid shipping label
USPS (Priority): 2-3 business days, FREE Shipping on Returns
USPS (Express): 1-2 business days, FREE Shipping on Returns
If you are a Canadian customer, we offer the lowest prices in international shipping. Select from USPS First Class International, USPS Priority Mail International, or USPS Express International!
When returning your item, please use the original packaging that the order arrived in (poly bag or box).
Customers who ordered prior to our new shipping and return policy (Effective January 31, 2018), will automatically have $4.00 deducted from the total refund for using one of our prepaid shipping labels.
If you choose to ship your return by your own shipping method, please see the Julbie Return Address below:
14747 N NORTHSIGHT BLVD
Scottsdale, AZ 85260