Orders are fulfilled and shipped within 24 hours of the time that the order was placed. *Only Monday-Friday. If an order is placed on Saturday after 1:00 PM PST, the order will ship on the following Monday.
All domestic USA orders are shipped through USPS First Class, USPS Priority Mail, UPS 2nd Day Air, and UPS Next Day Air. UPS 2nd Day Air and UPS Next Day Air are unavailable for PO Box addresses.
International customers can select from USPS First Class International (10-20 business days) or USPS Priority Mail (8 - 15 business days). Duties and fees are the responsibility of the customer. Please be aware that you will be charged duties and fees by your local postal service when the package is delivered. We ship to the following international countries:
- Hong Kong
- New Zealand
- United Kingdom
*Generate your own return shipping label using the portal at the bottom (U.S. Customers Only)! (We recommend reading our return policy first before scrolling all the way down)
Julbie.com offers all customers the ability to return or exchange their product if they are not satisfied with their purchase. Provided that the product meets certain criteria, customers can expect to receive a refund that includes the cost of the products. *Any original shipping fees are not refundable. The criteria are as follows:
- 60-Day Return Window: We allow up to 60 days from the date you originally received the item to return it in its original condition. The product must contain original packaging, labels, and tags still attached and intact. The return must be postmarked (shipped) on/before the 60 day window to be eligible for a return.
- FREE Returns: NO restocking fees ever!!
- FREE Return Shipping: Get the convenience of generating your own return label and get FREE return shipping options at checkout. *U.S. Customers Only.
- Original Condition: Products must be in their 'new' and original condition. All products must have tags still attached (if applicable) and no stains, body odor, deodorant, smoke, or other aspects of being worn. *Shoes must be unworn, in the original shoebox, and contain any original shoe storage bags to be eligible for a refund.
- Clearance Items: Products listed and purchased in the CLEARANCE tab of our website are not eligible for refund. Clearance items are final sale!
- One Return Per Order: Each order can only be returned once. You cannot have multiple returns at different times for one order. For example, customers can’t return one item and then a few days later return another item from that same order.
- FREE Exchanges: Need a different size? No problem! We offer free shipping and no fees! *Only one exchange per order.
- REFUSED MERCHANDISE DISCLAIMER: Products will be inspected upon receipt at Julbie. All products must arrive in their original un-worn condition with tags attached, and must include the original packaging. If merchandise contains dust, pet hair, odor, deodorant, body makeup, glitter, perfume, or other defects, your merchandise will be refused. REFUSED merchandise will not be refunded.
CHOOSE YOUR RETURN POLICY BY SHIPPING METHOD
At checkout, you are prompted to choose shipping methods that are services to get your products to your doorstep. Each shipping method has its own return policy option. Depending on the method you select, you could either have FREE Shipping on returns or be charged $4.00 for the cost of your return shipping label. The $4.00 covers the cost of your prepaid shipping label. If you select an option with $4.00, the shipping label will be processed and deducted from the total cost of your refund. The $4.00 is only deducted IF you return your order using our shipping label. Our current shipping methods are as follows:
FREE Standard Shipping: 5-7 business days & $4.00 Return Shipping Label IF customer uses Julbie prepaid shipping label
3-Day Shipping: FREE Shipping on Returns
2-Day Shipping: FREE Shipping on Returns
1-Day Shipping: FREE Shipping on Returns
If you are an international customer, we offer the lowest prices in international shipping. Select from USPS First Class International or USPS Priority Mail International. Unfortunately, international customers must pay for their own return shipping. Please see the return address below for which to send your item back.
INSTRUCTIONS TO SUBMIT A RETURN
When returning your item, please use the original packaging that the order arrived in (poly bag or box).
1) Using the portal below, insert your ORDER NUMBER and ZIP CODE
2) Select the items and reasons for the return
3) *Exchanges - You can process an exchange through the portal. You will be asked to provide the new size you wish to exchange your current item for.
3) Check that your information is correct
4) Follow the instructions and print the return label
If you choose to ship your return by your own shipping method, please see the Julbie Return Address below:
14455 N 79TH ST
Scottsdale, AZ 85260