Julbie.com offers all customers the ability to return or exchange their product if they are not satisfied with their purchase. Provided that the product meets certain criteria, customers can expect to receive a refund that includes the cost of the products. *Any original shipping fees are not refundable. The criteria are as follows:

All costumes and costume accessories are only eligible for store credit or size exchange during the Halloween window of October 19th through November 1st; to be eligible the items must be returned within 30 days of delivery date. ***There are absolutely no refunds on costumes or costume accessories between this timeframe. ***

• 30-Day Return Window: We allow up to 30 days from the date you originally received the item to return it in its original condition. The product must contain original packaging, labels, and tags still attached and intact. The return must be postmarked (shipped) on/before the 30-day window to be eligible for a return. 
• FREE Returns: NO restocking fees ever!!
• FREE Return Shipping:  Get the convenience of generating your own return label and get FREE return shipping options at checkout. *U.S. Customers Only.
• Original Condition: Products must be in their 'new' and original condition.  All products must have tags still attached (if applicable) and no stains, body odor, deodorant, smoke, or other aspects of being worn. *Shoes must be unworn, in the original shoebox, and contain any original shoe storage bags to be eligible for a refund. Return labels must not be affixed to the product packaging. If it is affixed to the product packaging, a repackaging fee of $4 will be deducted from your return.
• Clearance and Sale Items – We cannot allow refunds or exchanges on clearance or sale items. Clearance and sale items are non-returnable, non-refundable, and non-exchangeable.
• One Return Per Order: Each order can only be returned once. You cannot have multiple returns at different times for one order. For example, customers can’t return one item and then a few days later return another item from that same order. If you do use two prepaid return labels per 1 order, a deduction will be deducted for the cost of the label upon your refund. 
• FREE Exchanges: Need a different size? No problem! We offer free shipping and no fees! *Only one exchange per order. Exchanges are final sale! Exchanges are not eligible for a return/refund if they still do not fit. If you request an exchange and the item does not fit after you receive the new size, they are not eligible for a return/refund. 
• REFUSED MERCHANDISE DISCLAIMER: Products will be inspected upon receipt at Julbie. All products must arrive with all pieces included, in their original un-worn condition with tags attached, and must include the original packaging. If merchandise contains dust, bodily fluids, pet hair, odor, deodorant, body makeup, glitter, perfume, or other defects, your merchandise will be refused. REFUSED merchandise will not be refunded. Customers are responsible for paying return shipping ($8.95) to have the refused merchandise shipped back to their address. 

International Orders:

All costumes and costume accessories are only eligible for store credit or size exchange during the Halloween window of October 19th through November 1st; to be eligible the items must be returned within 30 days of delivery date. ***There are absolutely no refunds on costumes or costume accessories between this timeframe. ***

• A return label cannot be sent for international orders. The items can be shipped to us at your cost.
•  All non-sale costumes and costume accessories purchased are eligible for a return or exchange and must be postmarked (in USPS possession) by October 18th.
• Lingerie items are eligible for return or exchange within 30 days of delivery. (See below guidelines)
• Include your order number in the return address. 
• All returns and exchanges are subject to a $3.00 restocking fee.
• Shoe items returned are subject to a $5.00 restocking fee.
• Sale items, stockings, bodystockings, panties, beauty products, cosmetics, pasties, and wigs are non-returnable.
• Due to health regulations all sales are final on panties, teddies, hosiery, pasties, and wigs.
• Original shoe box must be intact and cannot be used as the shipping box if you are returning all the items on your order.
• All items must be returned unworn, unwashed, and have original tags attached. All shoes must be unworn, show no signs of wear, and returned in their original packaging.
• All items must be free of stains, makeup, deodorant, or wear.
• Any shipping charges you pay are not refundable upon receipt.
• We allow for one return per order. We do not accept multiple returns at different times for one order.
• Return labels must not be affixed to the product packaging. If it is affixed to the product packaging, a repackaging fee of $4 will be deducted from your return.

INSTRUCTIONS TO SUBMIT A RETURN

When returning your item, please use the original packaging that the order arrived in (poly bag or box).

All costumes and costume accessories are only eligible for store credit or size exchange during the Halloween window of October 19th through November 1st; to be eligible the items must be returned within 30 days of delivery date. ***There are absolutely no refunds on costumes or costume accessories between this timeframe. ***

1. Using the portal via this link (USA Customers Only), insert your ORDER NUMBER and EMAIL ADDRESS

2. Select the items and reasons for the return 

3. Check that your information is correct.

4. You will receive an email with a return label if the return is approved.

 *Exchanges - You can process an exchange through the portal. You will be asked to provide the new size you wish to exchange your current item for. Exchanges are final sale! Exchanges are not eligible for a return/refund if they still do not fit. If you request an exchange and the item does not fit after you receive the new size, they are not eligible for a return/refund.