Returns & Shipping
Orders are fulfilled and shipped within 24 hours of the time that the order was placed. *Only Monday-Friday. If an order is placed on Saturday after 1:00 PM PST, the order will ship on the following Monday (excludes holidays).
All domestic USA orders are shipped through USPS First Class, USPS Priority Mail, UPS 2nd Day Air, and UPS Next Day Air. UPS 2nd Day Air and UPS Next Day Air are unavailable for PO Box addresses.
- 2-3 Day Shipping (Not Guaranteed)
- 2-Day Shipping (Guaranteed)
- 1-Day Express (Guaranteed)
*Due to COVID-19, 2-3 Day Shipping is an estimation due to delays with shipping carriers. This service is not guaranteed*
International customers can select from USPS First Class International (10-20 business days) or USPS Priority Mail (8 - 15 business days). Duties and fees are the responsibility of the customer. Please be aware that you will be charged duties and fees by your local postal service when the package is delivered.
Please note all costumes purchased between October 1st and October 31st are eligible for store credit or exchange for a different size only. See details below.
*Generate your own return shipping label using this link (U.S. Customers Only)! International customers need to pay for their own return shipping in order to submit a return. Please see our location at the bottom of the page. (We recommend reading our return policy first before scrolling all the way down)
Julbie.com offers all customers the ability to return or exchange their product if they are not satisfied with their purchase. Provided that the product meets certain criteria, customers can expect to receive a refund that includes the cost of the products. *Any original shipping fees are not refundable. The criteria are as follows:
- Costumes purchased between October 1st and October 31st are eligible for store credit or an exchange for a different size only. All costumes must be in new, non-worn condition to qualify.
- 30-Day Return Window: We allow up to 30 days from the date you originally received the item to return it in its original condition. The product must contain original packaging, labels, and tags still attached and intact. The return must be postmarked (shipped) on/before the 30 day window to be eligible for a return. *Costumes must be sent back within 14 (fourteen) days from the date your package was delivered. & Stockings, bodystockings, panties, beauty products, cosmetics, and wigs are non-returnable.
- FREE Returns: NO restocking fees ever!!
- FREE Return Shipping: Get the convenience of generating your own return label and get FREE return shipping options at checkout. *U.S. Customers Only.
- Original Condition: Products must be in their 'new' and original condition. All products must have tags still attached (if applicable) and no stains, body odor, deodorant, smoke, or other aspects of being worn. *Shoes must be unworn, in the original shoebox, and contain any original shoe storage bags to be eligible for a refund. Return labels must not be affixed to the product packaging. If it is affixed to the product packaging, a repackaging fee of $4 will be deducted from your return.
- Clearance Items: Products listed and purchased in the CLEARANCE tab of our website are not eligible for refund. Clearance items are final sale!
- One Return Per Order: Each order can only be returned once. You cannot have multiple returns at different times for one order. For example, customers can’t return one item and then a few days later return another item from that same order. If you do use two prepaid return labels per 1 order, you will be deducted the cost of the label upon your refund.
- FREE Exchanges: Need a different size? No problem! We offer free shipping and no fees! *Only one exchange per order. Exchanges are final sale! Exchanges are not eligible for a return/refund if they still do not fit. If you request an exchange and the item does not fit after you received the new size, they are not eligible for a return/refund.
- REFUSED MERCHANDISE DISCLAIMER: Products will be inspected upon receipt at Julbie. All products must arrive with all pieces included, in their original un-worn condition with tags attached, and must include the original packaging. If merchandise contains dust, bodily fluids, pet hair, odor, deodorant, body makeup, glitter, perfume, or other defects, your merchandise will be refused. REFUSED merchandise will not be refunded. Customers are responsible for paying return shipping ($4.95) to have the refused merchandise shipped back to their address.
INSTRUCTIONS TO SUBMIT A RETURN
When returning your item, please use the original packaging that the order arrived in (poly bag or box).
Costumes can only be returned for store credit or exchanged for another size. Selecting the refund option may result in your return being declined. All costumes must be in new, non-worn condition to qualify for either store credit or size exchange.
1) Using the portal via this link (USA Customers Only), insert your ORDER NUMBER and EMAIL ADDRESS
2) Select the items and reasons for the return
3) *Exchanges - You can process an exchange through the portal. You will be asked to provide the new size you wish to exchange your current item for. Exchanges are final sale! Exchanges are not eligible for a return/refund if they still do not fit. If you request an exchange and the item does not fit after you received the new size, they are not eligible for a return/refund.
3) Check that your information is correct
4) You will receive an email with a return label if the return is approved